Policies and procedures

Our supporters and staff mean everything to us. We're dedicated to providing the highest standard of care to our people, without whom MSF's work would simply not be possible.

Whether you are an MSF supporter or an MSF UK member of staff, use the tabs below to find the information most relevant to you.

Close-up of an MSF speakerphone during an emergency medical aid response in Samos island, Greece. MSF has been responding to requests for emergency medical assistance to people arriving by boat on the island of Samos since August 2021. MSF’s emergency response has shown the high medical and humanitarian needs amongst new arrivals. During our interventions, most people we assist are exhausted and severely distressed. A lot of them are dehydrated after spending a long time, sometimes several days, in the bush without access to food and water.
We are committed to maintaining a culture of public accountability and ensuring instances of malpractice or failure are dealt with appropriately without fear of reprisal
Learn more
Close-up of an MSF speakerphone during an emergency medical aid response in Samos island, Greece. MSF has been responding to requests for emergency medical assistance to people arriving by boat on the island of Samos since August 2021. MSF’s emergency response has shown the high medical and humanitarian needs amongst new arrivals. During our interventions, most people we assist are exhausted and severely distressed. A lot of them are dehydrated after spending a long time, sometimes several days, in the bush without access to food and water.
We are committed to maintaining a culture of public accountability and ensuring instances of malpractice or failure are dealt with appropriately without fear of reprisal
Learn more