22 Sep 16 01 Mar 18

MSF UK website terms, conditions and cookies

The content on this website is maintained by Médecins Sans Frontières/Doctors Without Borders (MSF) UK, Lower Ground Floor, Chancery Exchange, 10 Furnival Street, London, EC4A 1AB, UK. If you'd like to provide feedback regarding the website, please email us at: webmaster@london.msf.org.

Security of private information

No data transmission over the internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect your personal information, Médecins Sans Frontières UK cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems and we take reasonable steps to protect the information you provide us from theft, alteration or unauthorised inspection. You can read our privacy policy here.

Links to other sites

Our site contains links to other sites that are not under our control, even though they may use the Médecins Sans Frontières UK name or logo on their site through an agreement with us. Such other sites do not necessarily follow our privacy policies, and we recommend that you read their privacy policies carefully.

Parents and guardians and users under 18

Parents/Guardians: We encourage you to get involved with your children’s online usage and to be aware of the activities in which they are participating. You should be aware that if your children voluntarily disclose their names, email addresses or other information on bulletin boards or chat areas of other websites, such disclosures may result in unsolicited messages from other parties. We suggest that you discourage your child from providing such information on this site or elsewhere unless you are confident that the information will not be misused.

Users under 18: If you are under 18, please make sure that you obtain your parent/guardian's permission beforehand whenever you provide personal information to Médecins Sans Frontières UK 's website. Users without this consent are not allowed to provide us with personal information. Also, if you do use this site for information about fundraising or supporting the work of Médecins Sans Frontières UK please let an adult know.


What are cookies?

Cookies are small pieces of information. 

Websites store cookies on your internet browser (eg Chrome, Firefox or Internet Explorer) when you visit.

Every time you return to the site and navigate around it picks up these bits of information.

Sometimes other companies working on our behalf can access the information stored in certain types of cookies. They might use it when deciding which adverts to show you as you browse the internet, for example.

Why do websites use cookies?

There are different types of cookies that do different things. Some cookies can be really helpful and most websites rely on them in order to work properly and to understand what their users do when they visit.

For example, when you donate on MSF UK a cookie helps the site ‘remember’ which kind of donation you have chosen as you move through the process. Cookies are also crucial for understanding how people use a website and which articles or sections are popular. This can help make websites more engaging and ensure development is in the right place.

Cookies are also used by advertising companies to direct adverts at people who might have shown an interest in the company, product or service before when surfing the web.


There are four types of cookies (defined by the Information Commissioners Office).

The four categories, from the least to the most intrusive, are:

1. Strictly necessary

These cookies let you move around the website and use areas like the donate form, log in and e-news sign up. They don't gather information about you that could be used for marketing or remember where you've been on the internet.

These cookies only last until you close your browser. 

2. Performance

These cookies help us understand how you use our website and if you’ve had any problems. 

They also let us know if you see one of our adverts online or click on our banners.

The information they gather is anonymous. We only use the information to improve the way the site works. 

3. Functionality

These cookies remember any choices you've made on a website. This could be changing the text size, preferences or colour. 

They can also remember if you've already completed a survey. They can’t track you on other websites.

4. Targeting

These cookies collect info for third parties and remember what you looked at on a website. 

They’re used for things including ‘Like’ and ‘Share’ buttons, as well as online advertising.

Do you see ads for things you've looked at online appear on random websites? It's because of targeting cookies. 

Information gathered by these cookies keeps for long periods of time.

What cookies do you use?

We use all four kinds of cookies on our websites and we only use them when we feel they’re useful and can benefit our visitors.

Strictly necessary


This cookie is used by our website to mark your session on the site (ie one visit). It’s deleted when your session ends (eg when you close your browser). 


Google Analytics (_GA, _GAC, _UTMA, _UTMB, _UTMC, _UTMZ, AND _UTMV)

These cookies collect information about how you use our site. 

It includes things like: which pages you’ve visited or which search engine you’ve come from.

Google Analytics doesn't collect any info which can personally identify you.

We use this info to improve the site. It isn’t shared with any third parties for marketing purposes.


Hotjar creates anonymous heatmaps and recordings so we can understand what you do on our site. By looking at clicks, taps and scrolling – we can understand what motivates our visitors.

Hotjar doesn't collect any info which can personally identify you. 

These cookies expire automatically after 365 days. The data isn't shared with any third parties for marketing purposes.


Google Adwords Retargeting Tag

This tag collects information about your visit so we can show you MSF adverts when you browse the internet. 

This allows us to effectively fundraise and recruit. The data isn't shared with any third parties for marketing purposes.

Google Doubleclick Retargeting and Profiling

This tag collects information about your visit so we can show you MSF adverts when you browse the internet.

This allows us to effectively fundraise and recruit. The data isn't shared with any third parties for marketing purposes.

Radium One, Rocket Fuel and Media IQ

These tags allow us to build a list of visitors who we can target using AMNET display advertising. Website display ads are the boxes on websites that are obviously for advertising.

TV Squared 

TV Squared lets us track the success of our TV adverts. 

It includes things like: which pages you’ve visited or which search engine you’ve come from. 

TV Squared doesn't collect information which can personally identify you.


We use Facebook tracking to see if our paid Facebook campaigns are effective. It also helps us find out if we’re talking to the right people. 

Facebook will maintain the confidentiality and security of its data. Their measures include maintaining technical and physical safeguards that are designed to:

  • protect the security and integrity of data
  • guard against the accidental or unauthorised access, use, alteration or disclosure of data. 

How do you contol your cookies?

You can control and/or delete cookies at any time. 

You can also get rid of all the cookies already on your computer. 

Check out allaboutcookies for instructions and advice.

If you tell your browser to stop allowing cookies, some websites may not work as well.